Since Exceleras offers intangible services we do not issue refunds after the service is performed via the Exceleras website. Notwithstanding the above, DST grants all customers a 24-hour right of rescission to cancel services other than products or services delivered via download.
If you pay for the Exceleras Service through a credit card at http://www.Exceleras.com or through a direct billing arrangement with Exceleras, then you or Exceleras may cancel your account at any time subject to the following policies:
Many of our products are available as fully functional downloads, for this reason, we offer no refunds as a matter of policy for downloaded products; however, at our option and discretion, exceptions can be made under special circumstances.
The Exceleras Customer Service Department is open Monday through Friday 9:00 a.m. to 4:00 p.m. Central time and can be reached via email at firstname.lastname@example.org